What our clients are saying about us...
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I know that you can't always believe what a company says about itself or its service, and I don't want you to just take my word that I am the best. I can tend to be biased. But you certainly can believe what my clients have to say. At New Way I have over 2500 more-than-satisfied clients that would never allow any other carpet cleaning company in their home. Here are what just a few of them have to say about my company, and my service. All references are available upon request.
The Rug Expert; outstanding job!? maps.google.com The Rug Expert-Highly recommended!? The Rug Expert-My sofas look like new!? Excellent Service? Again, and excellent job? No More Hoover? Excellent Results? Best Carpet Cleaning I've Ever Had? Excellent Service? expert carpet cleaner? The Rug Expert really is? Great Job? Trully the Rug Expert? carpet cleaning? User Rating: 5 out of 5 stars User Rating: 5 out of 5 stars Lori Greene Santa Clara Lumie Steele Los Altos Jack Crane Los Altos Ken Breitschopf Los Altos Peter Jewett Los Altos Hills Erica Atkinson Los Altos John/Grace Schoenbrun Cupertino Ruth Stevens Cupertino Helene Brun Los Altos Jerome Jackson Los Altos Salvatore B.Dina Mountain View Rob Martin Mountain View Lara Vastano Santa Clara susan hannibal saratoga R. Lawson Sunnyvale CA Norma Fox Mountain View Allegra Petras Los Altos
Jack Crane Los Altos December 15, 2009 The Rug Expert-Been with them for several years I have had Randy cleaning my carpets for several years. He always does a wonderful job. -L. Saxbury December 15, 2009 -Mrs. Doreen Pokriots, San Jose December 7, 2009 The Rug Expert - Now I will never call anyone else Thoughtful, prompt, hard-working, and intelligent man who takes pride in his work and goes the extra mile to please his customers. After a terrible experience with a large chain of carpet cleaners, I called the Rug Expert because I had a coupon. Now I will never call anyone else. - E.A. December 14, 2009 The Rug Expert-Professional, offers competitive prices I HAVE USED THE RUG EXPERT A NUMBER OF TIMES AND HAVE FOUND HIM TO BE VERY PROFESSIONAL, OFFERING COMPETITIVE PRICES & DOING A VERY GOOD JOB. -NORMA FOX December 29, 2009 The Rug Expert-The best in both cleaning and carpet repair The best in both cleaning & also carpet repair. I’ve had the Rug Expert here several times! -Sally Porush December 14, 2009 The Rug Expert-Best rug/upholstery cleaner Rande the “Rug Expert” is wonderful. He is by far the BEST rug/upholstery cleaner I have ever had in 38 years. And, his prices are extremely reasonable. -C. Fielding December 29, 2009 The Rug Expert-Efficient, quick and thorough service Very flexible on appointment time. Efficient, quick and thorough service. Price very compatible—received a discount even the second time around. Will absolutely recommend to friends and use again. P.S I love the newsletter! -Meike & Andrew Robertson December 14, 2009 The Rug Expert-Much better than those seen on TV. You are much better than “you know who” often seen in TV ads. -J
December 14, 2009 The Rug Expert-Reasonable, friendly, not pushy 5 stars! Great! Never been happier with a carpet cleaning job! Rande also cleaned a chair that was “given up” on by others. Reasonable, friendly, not pushy! -June De Buhr December 29, 2009 The Rug Expert-Recommended to my friends I’ve used Randee for many years—he’s very conscientious and really backs his services. I’ve recommended him to many friends and they have all been very satisfied. -L December 29, 2009 The Rug Expert-On time, excellent cleaning, clear pricing Always on time, or calls if delayed. Excellent cleaning. Very clear on his pricing -Barbara Jones
January 15, 2010 The Rug Expert-Whole-heartedly recommend him and his work Randy has cleaned my carpets for years, even before he went to Colorado. He came back a few years ago. It was good to have a respectable cleaner available. He has also cleaned upholstery. It looked like new when he finished. I whole-heartedly recommend him and his work. Sincerely, -Willa Suggs
“Rande does a very thorough cleaning. Our carpets look like new for weeks. I have had Rande clean our carpets 5 times. He is honest, dependable and very knowledgeable about carpet cleaning, germs, odors, products, etc. We have 3 children, 2 dogs, and 2 cats, so our carpets get pretty rank. Rande can clean them back to pristine condition. He has even removed carpet for us at our request. One time he was removing carpet while I was learning to play the piano. He hammered the metal stripping to the “beat” of the piano music. That’s how my kids remember Rande when I tell them the carpets are to be cleaned. What I value most is that my carpets look, smell, and feel great when Rande is finished cleaning, and stay that way a while. The other thing I appreciate is how he explains how different chemicals react to cause/remove stains and odors.”
“Thank you for the excellent job you did on our carpet in Portola Valley. I was very impressed with your hard work, skill, and outstanding work ethic. I would recommend you highly to anyone who would ask.”
“Rande repaired two places in my Berber carpet and I could not see the repairs, it looks the same as the rest. Excellent job!”
“ Rande is very experienced in carpet cleaning and does an exceptional job. I’ve had my carpets cleaned twice by Machell Carpet. The company is very professional. I can recommend them to anyone.” “Rande is friendly and does an excellent job at a great price. I called on Monday with company from out of town coming on Saturday, and he was here on Thursday. My carpets were clean when my company was clean when my company came. Thank you! Rande introduced me to an air cleaner that allows me, with Emphysema, to breathe much easier in my own home. I have my carpets cleaned by Rande every 3 Months.”
“ Rande is excellent! He pays special attention to trouble spots. He is able to handle repairs and carpet stretching. I have had Rande clean my own carpets 6 times personally. Machell Carpet is prompt and courteous. I have referred them to many of my clients and will continue to do so.” “We appreciate your prompt and courteous service. We have you clean our carpet twice a year because you always do good work, and our air purifier really takes away the cigarette smoke. Thank you.”
“After many visits of 8 grandchildren, and 5 great grandchildren, I began saving for carpet replacement. After Rande's steam cleaning, the carpet looked so well restored, I instead spent the savings on kitchen repair!”
“I have Rande clean 4-5 times a year for the past 5 years. I am extremely pleased with Rande’s work. He is friendly reliable and knowledgeable. A real expert on carpets and their care. I first used Rande’s services to re-dye my blue carpet after it had some bleach spots on it. I was very happy that I didn’t have to replace the carpet.”
“I have had Rande to my house at least 8 or 9 times in the past 3 years. I would not even think about using another carpet cleaner. Rande is very pleasant, and reliable. One time my dog chewed a corner of my brand new carpet and Rande was able to repair it and did such a good job that I could not see where it was replaced! My carpet has lots of spots because of my dogs, and each time it’s cleaned it looks brand new. Also all odors are eliminated.”
“This was my first time using Machell Carpet and Rande has carpet down to a science. He thoroughly explained all the ins & outs of carpet care and cleaning. He even told us how to maintain the carpet! And explained the health benefits of carpet cleaning. I was pleased with the whole experience. I watched Rande every step of the way, and I could not have done it better.”
“My carpet looks like new again, and by all means I had the dirtiest carpet, with lots of cat spots. You are very friendly and professional.”
“Once you’ve had Rande clean your carpets, you’ll never have anyone else. I have from experience they are the best. Rande is thorough and very positive about his work. You will be very pleased and extremely satisfied. A-1 in my book.”
“Very good work and excellent cleaning results. Our carpet is off-white and we live in the hills, we bring mud sometimes. After Rande cleans the carpet is looks like new. Once or twice recurring spots have appeared and Rande comes up promptly and removes them. I feel like I can depend on Rande to clean my carpet well. I trust him.”
“Rande Machell is extremely Knowledgeable about the” science” of carpet and upholstery cleaning. He is extremely hard working, and gets excellent results. The company is very professional and responds quickly to our request for service.”
“Before I had my carpets cleaned by Machell Carpet, my carpet got dirty very quickly after cleaning. Now that Rande is cleaning my carpet, the carpets stay clean much longer than before. I have light beige carpet and it is important to me that it looks clean. I feel that Rande cleans my carpets thoroughly, so I’ve had him do my carpet cleaning more than Five times.”
“Prior to moving in to my new home, I contracted with Machell Carpet to clean my upholstered living room set. It has been 3 years, and still looks brand new. I feel I can always rely on Rande to service my carpet and upholstery cleaning needs.”
“A very clean carpet makes me proud to show off my carpet and my home. I have no regrets in recommending Rande to my friends and acquaintances. He is always courteous and on time, and does an excellent job. When coming to my home Machell Carpet always does two or three of my friends homes the same day, making us all very happy.”
“The quality of cleaning you performed in our lobby area is outstanding. The treatment recommended and done by Rande has caused the carpet to stay clean longer. We appreciate your friendly, efficient, and on-time service.”
“I’ve had Rande clean the carpet at my home 5 or 6 times, so when we started having trouble with carpet in the athletic facility at the Palo Alto Elks Lodge, I knew Rande could fix the problem. First, he installed carpet to match an area where lockers were removed and bare concrete was exposed. Then, he was able to restore the appearance of the carpet through an ongoing cleaning schedule. His skills are superb and the results have been outstanding, even with very difficult projects. Once a volunteer painting project at the Elks Lodge ended up a disaster. Painters tracked enamel paint all over the carpets and it dried before we could reach Rande (our fault). Rande made an immediate trip plus follow-ups to perform his magic, and got it all out! He performed the same magic when an entire pot of coffee was knocked over on to the carpet during a racquetball tournament at the lodge. Rande are very cooperative and easy to deal with. We liked them so much we decided to draft the whole family into the Elks Lodge.”
“It is really amazing what happens, I get all set discard my carpet for a new, and then after I have them cleaned it’s like new. Thanks Rande, this is the third time you’ve saved my carpet and the stretching job you did in the bedroom came out great.”
“I never have to worry about how well the carpets will be cleaned in our Clubhouse. They always come out great and Rande makes sure all excess water is removed, so that the carpet dries fast. By far, the best service we have received is from Rande’s Carpet service.”
The Rug Expert-Job was perfect! Thank you for the repair work you did on our carpet. I know it was a tough job. Thanks for coming back to make it perfect! -Evelyn R.
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